Smarter Travel LIVE! 2018 Terms & Conditions

Queries on Terms & Conditions: Any queries on these terms & conditions are to be addressed to The Organisers: Landor LINKS Limited, Apollo House, 359 Kennington Lane, London, SE11 5QY


Image from Smarter Travel LIVE! 2017

Delegate & Awards Entrants Terms & Conditions

All fees are payable in advance of the event. You may be refused admission if payment is not received prior to the event. If you are registering within seven days of the event you MUST provide credit card details to enable us to process your booking.

Payment can be made by cheque, credit card or BACS transfer. Cheques should be made payable to Landor LINKS Ltd. 
Payment terms are strictly 7 days.

All Smarter Travel Awards entrants must be available to attend, or nominate individuals to represent them at the ceremony. All awards entrants must have a valid ticket to attend the awards ceremony on the 16th. Tickets can be purchased here.

Administrative Details

Landor LINKS Ltd, Apollo House, 359 Kennington Lane, London SE11 5QY Tel: +44 (0)20 7091 7865 
Fax: +44 (0)20 7091 7966 Email: 


For accounts queries please call 0845 270 7866

Date and Venue

16-17 October 2018 | Exhibition Centre Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP



You will receive a receipted VAT invoice and joining instructions which includes a map, directions and travel information. If your booking has not been acknowledged seven days prior to the event please contact us to confirm your booking has been received on 0845 270 7965.


If for any reason you are unable to attend, cancellations received in writing by 28.09.18 will receive a refund less an administrative charge of £250 + VAT. There will be no refunds for cancellations made after this date. Substitutions can be made at any time at no further cost.

Data Protection Act

The data you provide will be held on a database in accordance with the Data Protection Act (1998). Your details may be passed to other companies who wish to contact you for marketing and communication purposes. If you do not wish your information to be passed on, please write to the Database Manager at Landor LINKS Ltd at the above address.

(NB Purchase orders MUST be provided before we can process bookings, if you are unable to provide us with a PO number please provide a reference for your invoice)

Exhibitor and Sponsor Terms & Conditions

The Organisers reserve the right to change any of these Terms & Conditions at any time without notice. On any matters arising whether covered by these Terms & Conditions or not, the decision of The Organisers will be final and non-negotiable.


1. The Exhibition

The Exhibition will be called Smarter Travel LIVE! 2018.

2. Exhibitor Eligibility

The organisers reserve the right to refuse participation to any Organisation or Company. The term “Exhibitor” in these terms & conditions and/or any related documentation refers to the company or organisation which has had its booking formally accepted by The Organisers

3. Visitors

Only individuals involved in organising/booking group tours, trips or excursions will be granted entrance to the Exhibitions. The Exhibitions are not open to the general public and no one
under the age of 18 is allowed to attend

4. Types of Exhibition Space

All Exhibition space sold at the show is ‘space only’ unless otherwise specified on your booking confirmation. Exhibitors must request required electrics, Wi-Fi and stand furniture prior to the exhibition set up day and this be allocated to the exhibitor’s stand/space in advance.

5. Allocation of Stands and Revision of Stand Layout

All stands are allocated subject to availability and The Organisers reserve the right to refuse, without explanation, the allocation of any stand. The Organisers reserve the right to revise the layout plan at any time and to change the allocation of an Exhibitor’s space if they deem it necessary. No negotiations for stand space at the Exhibitions are to be made between any Exhibitor and the venues. The final position of each stand within the Exhibitions is at the Organisers discretion

6. Payment Schedule

Full payment must be made before start of the event or 7 days from date of invoice (whichever is lower) to the exhibitions unless alternative payment terms have been agreed in writing from the Organisers. Failure to make payment by the required date will result in the exhibitor’s stand space being cancelled by the organisers, and reallocated at the organiser’s discretion, with the exhibitor still being liable for full payment.
By engaging our services, Exhibitors undertake to be responsible for all third-party costs including legal costs for collection of unpaid fees due to ‘Landor LINKS Limited’

7. Cancellation by exhibitor

Cancellation of any stand space booking after 8 weeks prior to the exhibition will make the Exhibitor liable for 100% of the stand space charge. Cancellation prior to this date will be subject to a cancellation fee of 50% of the stand space charge. If an exhibitor fails to occupy the stand space on the day of the exhibition, the Organiser reserves the right to allocate the
space in any way they see fit, without being under any liability to reimburse the Exhibitor in any way for charges already paid in relation to the stand space. In the event of an Exhibitor becoming bankrupt, going into administration/liquidation or being under any appointment of a receiver, the Organisers reserve the right to cancel the stand without being under any liability to reimburse the Exhibitor in any way for charges already paid in relation to the stand space.

8. Cancellation of Exhibition

In the unlikely event of the Exhibition being cancelled by the Organisers for any reason, including lack of industry support, the Organisers will refund all monies paid in relation to the Exhibition. The Exhibitor agrees that under these circumstances they will have no further claims against the Organisers. The Organisers reserve the right, at any time, to change the date, time and venue of the Exhibition or cancel it altogether in the case of fire, flood, extreme weather conditions, malicious damage, explosion, strike, civil disturbance, riot, labour disputes, power cuts or any other case beyond the Organisers control. In such cases the Exhibitor waives any and all claims they have against the Organiser for refund, expenses and damages

9. Subletting of space

No part or whole of any stand/space may be sublet by any Exhibitor without written permission from the Organisers

10. Canvassing

Canvassing for business, revenue or orders by anyone other than the Exhibitor on their own stand is strictly prohibited. Exhibitors suspected of canvassing in contravention of this rule are liable to be asked to leave the exhibition. The Organisers reserve the right to refuse admission without explanation.

11. Insurance Liability

Neither the venues nor the Organisers accept any liability in respect of loss or damage of Exhibitors property or injury to any persons employed by the Exhibitor or their subcontractors. Exhibitors are reminded that they are required to accept third party liability and produce evidence of suitable cover to the Organisers

12. Security

The venues are covered, but Exhibitors are reminded that neither the venues nor the Organisers can be held liable for any theft or damage to an Exhibitors stand, exhibits or property.

13. Fire, Safety & Working Regulation

Exhibitors must abide by all fire, safety and work regulations set down by the venues and all materials used by Exhibitors on their stand display must also comply with the venues regulations. It is the duty of ALL Exhibitors to familiarise themselves with ALL the venues fire, safety & working regulations.

14. Exits, aisles & gangways

From the opening of the exhibitions until the organisers notify you that the exhibition is closed for the day, exits, aisles and gangways are to be kept clear at ALL times.

15. Health & Safety

All Exhibitors are required by law to have a copy of their Health & Safety Work Procedure on their stand and ALL employees & sub-contractors must be fully aware of this.

16. Exhibition set up & breakdown

Exhibition set up and breakdown schedules will be sent to all exhibitors in advance of the exhibition. Exhibitors undertake to have their stand set up by no later than one hour before the exhibition opening time. Should the exhibitors stand not be set up by this time the Organisers can, at their discretion allocate the space in any way they see fit. Furthermore, the exhibitor undertakes not to begin the breakdown of their stand/space until the exhibition is declared closed by the Organisers.

17. Annoyance to other Exhibitors & Visitors

The Organisers reserve the right to prohibit any activities which, in their opinion, could cause annoyance to other Exhibitors and Visitors. This includes, but is not restricted to, the use of bells, sirens, microphones, buzzers, videos, live or recorded music and lighting. This also includes the use of promotional activity around the exhibition that is not restricted to the Exhibitor’s own stand. If an agreement cannot be reached between certain Exhibitors, The Organiser will act as arbiter and their decision will be final and non-negotiable.

18. Music, Performing Rights

If any Exhibitor is using published or recorded materials, they must ensure that they comply the relevant laws governing their public use. Exhibitors must have evidence that the necessary licences have been issued by the Performing Rights Society and Photographic Performance Ltd. Please note: Organisers MUST see relevant paperwork.

19. Stand regulations

To Follow. Please check back soon for further information.

20. Passes

All staff working at the exhibitions or during build-up and breakdown must have the relevant passes/badges supplied by the Organiser. Only official Landor LINKS Limited passes/badges will be accepted.

21. Photography & Filming

No photography or video filming is permitted at the Exhibitions other than by the official photographers. Permission can be sought with the Organisers prior to the Exhibitions if an Exhibitor wishes to use their own equipment for the purposes of their own Exhibition.







Mott MacDonald
Liverpool City Region
Innovate UK Transport Systems Catapult
Innovate UK Arriva
Your Bike


The Department for Transport
Liverpool City Region MEP
SNC Lavalin Atkins
ACT Travelwise
PTV Group

Media Partners:

Local Transport Today
Parking Review




Delegate & Logistics Enquiries: | 020 7091 7865
Sponsorship & Exhibiting Enquiries: | 020 7091 7861
©Landor LINKS 2018| #smartertravellive

Smarter Travel LIVE! 2018

Sponsored by:

Mott MacDonald
Innovate UK
Arriva Click
Transport Systems Catapult
Your Bike
Smarter Travel LIVE! 2018
Smarter Travel LIVE! 2018
Smarter Travel LIVE! 2018

16-17 October 2018
Exhibition Centre, Liverpool

Organised by:

Liverpool City Region

Hosted by:

Milton Keynes Council
Stagecoach Transport Systems Catapult Innovate UK Arriva