Arriva, ArrivaClick

ArrivaClick is an on-demand ‘corner to corner’ bus service. Customers book journeys through the ArrivaClick smartphone app by entering their origin and intended destination anywhere within a 19km square zone around Sittingbourne, Kent. 

Within an average of 10 minutes, they are picked up at a nearby corner in a Mercedes Sprinter minibus and are “seamlessly aggregated” with others travelling in a similar direction, with no fixed routes or schedule, says Arriva. 

The judges said: “ArrivaClick – a real world, well designed and funded application of small vehicle transport is what the UK needed and what Arriva have delivered. Fantastic!”


Best Demand Responsive Transport Award 

Flexible, demand responsive transport (DRT) has seen a resurgence in the last few years and is helping to support communities by making transport more accessible.  Technology has helped enable quick advances and new services in the DRT industry.  This award will recognise those at the front-line of innovations and service delivery. 

Sponsored by: Transport Systems Catapult

Transport Systems Catapult

The finalists are:

  • Arriva, ArrivaClick

  • Faxi, Queens Hospital Project​​


Smarter Travel Awards 2018 Sponsors:

Mott MacDonald YourBike Innovate UK Transport Systems Catapult Merseytravel



Delegate & Logistics Enquiries: | 020 7091 7865
Sponsorship & Exhibiting Enquiries: | 020 7091 7861
©Landor LINKS 2018| #smartertravellive


Best Demand Responsive Transport Award 2018


Sponsored by:

Mott MacDonald
Innovate UK
Arriva Click
Transport Systems Catapult
Your Bike
Smarter Travel LIVE! 2018
Smarter Travel LIVE! 2018
Smarter Travel Awards 2018

16-17 October 2018
Exhibition Centre, Liverpool

Organised by:

Liverpool City Region

Hosted by:

Milton Keynes Council