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Wednesday 10th October
12.00 am Proxim Wireless
Anthony Fulgoni, Area Sales Manager, Nordics
Wireless networking systems
Proxim Wireless is a global pioneer in scalable broadband wireless netowrking systems - from WiFi to wireless Gigabit Ethernet - for communities, enterprises, governments, and service providers. The company's products ae available through an extensive global channel network, backed by world-class support. Additional information about Proxim Wireless can be found at www.proxim.com
12.30 pm City Space
Guy Wolfenden, Transport Director
Innovations in Transport Technology
Transport, reviews the latest developments in customer facing technology. A variety of case studies from across the UK will show how offering the passenger personalised information and self-service ticketing at the point of need can make public transport easier to use.
1.00 pm Eckoh
Andy Hill, Travel and Leisure specialist
Ian McGuire, Head of Solutions
Transforming customer contact: The Importance of understanding passenger needs when developing your self service strategy
Understanding passenger information needs and responding to them with innovative self service solutions that provide personalised responses is the key to a successful customer contact for today's information hungry travellers. Europe's leading provider of self service contact centre solutions shows how self service can help you improve service, win loyalty and reduce your cost to serve. Case studies from National Rail Enquiries, BAA and Enterprise Rent-A-Car demonstrate what can be achieved today - and what's promised for tomorrow.
1.30 pm Concessionary Solutions Ltd
Malcolm Daughtrey, Managing Director
How has concessionary travel changed?
Concessionary Solutions Ltd, part of both National Transport Tokens and Stagecoach Group PLC has provided concessionary travel solutions since 1973.How has concessionary travel changed with the introduction to the free cross border bus pass as detailed in the new Transport Act 2007?The change in legislation, The Impact of an alternative, Our new smartcard solutions COPS
Thursday 11th October
12.00 am Transport and Travel Research Ltd
Tom Parker & Sofia Girnary
Transport, enviroment and Cliamte Change
Local transport decisions have the potential to significantly affect the environment, due to the impact of emissions on local air quality and by contributing towards climate change. This presentation will consider measures to mitigate these impacts: including low emision strategies and alternative fuels: and promoting energy efficiency through smarter choices and travel plans.
12.30 am Tait Europe Ltd
Paul Gwynn, Systems Sales Specialist
Data Transmission for RTPI Systems
An overview of the issues faced by public transport operators as they seek to cope with the ever increasing levels of data that are required to be sent to and from public transort vehicles. Paul will examine the available data transmission solutions and highlight their respective advantages and disadvantages
1.00 pm Hogia Public Transport Systems AB
Sven-Olof Husmark, Business Unit Director
A platform for providing consistent passenger information
To be customer oriented you need clear communication strategies and efficient systems for the management of information. The first generation of RTI systems in the UK has not delivered the anticipated values to Authorities and Operators. Based on case studies, Hogia will demonstrate how PubTrans® can provide an innovative approach for the collection, management and distribution of information. For example, PubTrans® can act as an integrator of data from/to several AVL-systems and provide users with one harmonised view of the operation status regardless of which system that is the source of data.
1.30 am Pay Point
Michelle Stansborough, Transport Account Manager
Proven off-vehicle ticketing using a retail payments terminal network
With more that 17,500 payment points in late-opening convenience stores, newsagents and supermarkets across the UK and Ireland, the PayPoint netbwork attracts more that 7 million customers each week to make payments for practically everything, including the advance purchase of transport tickets. PayPoint's proven and versatile technology means that cost-effective off-vehicle ticketing solutions can be in place within weeks. PayPoint provides operators with i) A proven service ii) Cost effective sales method iii) Fast and simple flexible ticketing solutions iv) only UK retail terminal network provider with integrated smartcard reader v) Established retail network vi) Daily sales information
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