ATOC seeks rules overhaul to allow innovative ticket sales techniques
Transit 337, May 23, 2008
Train operators have asked the Department for Transport to cut red tape which has prevented them from introducing innovative new fares and from making full use of new ticket sales technology.
The proposals are included in a consultation issued by the Association of Train Operating Companies on the first major reform of the Ticketing and
Settlement Agreement (TSA) since privatisation. The aim is to strip away bureaucratic requirements and outdated regulations which have, for example, made it difficult to introduce new retailing techniques widely used by other industries.
Widespread rollout of internet-only discounted fares and 'reverse commuting' tickets offering a price reduction for passengers travelling out of London in the morning peak are examples of initiatives which have been stymied by the current provisions in the TSA.
Proposals for change also include streamlined consultation requirements for altering the opening hours of station ticket offices. Current specifications include a requirement for train operators to consult the secretary of state for transport over minor reductions to opening hours at any station - a move which both train operators and the DfT believe is overzealous.
ATOC's intention is to make the TSA a simpler set of regulations which is less restrictive on train operators and offers protections to passengers which are appropriate in the light of the development of the industry since privatisation.
However, the ideas have not been universally well received. It is understood that the Passenger Transport Executive Group has objected to provisions in the consultation which it believes would enable train operators to reduce the opening times of ticket offices by up to two hours per day without consultation.
In a statement issued to Transit, ATOC said there was a clear
need to review the TSA and update it, but it hinted that convincing some groups could prove difficult.
"The rail industry's regulatory framework, including the TSA,
is complex and is always the subject of review and discussion amongst stakeholders," a spokesman said.
"The TSA is now 12 years old and in need of overhaul but no decisions to change it have been taken. Ultimately, of course, any such decisions would be made by the Department for Transport.